Customer review policy

What we publish

• Firsthand product experiences written by the reviewer.
• Relevant comments about fit, comfort, color, quality, and use.
• Verified Purchase labels only when the review token maps to a delivered order line.
• Incentive disclosures when a lawful incentive was offered independent of sentiment.

What we may reject or remove

• Spam, copied content, impersonation, undisclosed conflicts, or fabricated experience.
• Threats, harassment, hate, obscene content, or personal information.
• Malware, unsafe files, off-topic links, or attempts to manipulate ratings.
• Content that violates law or another person’s rights.

Fair moderation

We do not suppress a review because it is negative, and we do not ask only satisfied customers for reviews. Moderation actions require a documented policy reason and retain an audit trail.

A merchant response is clearly labeled and does not change the customer’s rating.

Reporting and corrections

Contact us to report a review that appears to violate this policy or to request a correction to your own submission. We may verify identity or purchase linkage before making a change.